Ordering advice and help with choosing

At Online Laptop Shop, we strive to help you make the best choice for your purchase. Feel free to contact us by phone, WhatsApp or email for personal advice and support.

Place an order

Ordering products in our webshop is simple and fast. Follow the steps below:

• Select the desired products and add them to your shopping cart by clicking the 'Add to cart' button.
• Go to your shopping cart by clicking on the shopping cart at the top right and then select 'View shopping cart' or 'Checkout'.
• Follow the indicated steps to complete your order.

Payment Methods

At Online Laptop Shop we offer different payment methods, so you can choose what suits you best:

• iDeal: Secure payment through your own bank.
• Bank transfer: You can manually transfer the amount to our bank account.
• Credit card: Pay securely with your credit card for a hassle-free transaction.
• Paypal: Use your Paypal account to pay quickly and securely.
• AfterPay: Pay your purchase later with the handy AfterPay option.

Invoice

You will always receive an invoice with your order. This invoice is sent by e-mail and contains all the necessary information for your administration.

Shipment of your package

When the ordered items are in stock, we aim to ship your package quickly. Here are the main points regarding shipping:

• For items ordered on working days (Monday to Friday) before 3pm, we aim to ship them to you the same working day .
• The packages are sent via PostNL.
• You must identify yourself when picking up at a PostNL point.
• You will receive a tracking number from us with which you can track the progress of your package online.

Postage costs

The shipping costs include handling, packaging and postage. Here are the shipping options and costs:

• Free shipping within the Netherlands for laptops
• €7.50 shipping costs for international shipping of laptops
• €7.50 shipping costs within the Netherlands for purchases other than laptops under €100
• €15.00 shipping costs for international shipping for purchases other than laptops under €100
• €7.50 shipping costs for international shipping for purchases other than laptops over €100
• No shipping costs when picking up from our store

We strive for transparency and care when handling and packaging orders. Feel free to contact us for more information

Returns or defects

If you choose to return your order or if there are defective products, please follow the guidelines below:

Return:

• Please contact our helpdesk before returning your order. You can find the contact details on our website under the "Customer Service" section.
• Please refer to the "Returns" page for more detailed information on the return process.
• Make sure the products are in original condition, including all accessories and accessories.
• Pack the products securely to prevent damage during return transport.
• Return the products to the specified return address.

Defective products:

• Please contact our helpdesk immediately if you have received a defective product.
• Our employees will guide you through the process of warranty handling and repair.
• Depending on the type of product and the warranty conditions, we can replace the product, repair it or offer a suitable solution.

We strive to make your customer satisfaction a top priority and will do our utmost to resolve any issues or complaints to your satisfaction. Feel free to contact us if you have any questions or concerns about your order, shipping or returns. Our customer service is ready to assist you.